ikaya Terms & Conditions

These Terms and Conditions (hereinafter "Terms") constitute a legally binding agreement between you (the "User", "Player", or "you") and ikaya (hereinafter "ikaya", "we", "us", or "the Company"), governing your access to and use of the ikaya online casino and sports betting platform, accessible at https://ikaya.cam (the "Platform").

By registering an account, accessing the Platform, or using any of services offered through ikaya — including casino games, sports betting markets, live dealer tables, promotional offers, or any other features — you acknowledge that you have read, understood, and unconditionally agree to be bound by these Terms in their entirety, together with ourPrivacy Policy and any additional promotional terms applicable to specific offers.

If you do not agree to any part of these Terms, you must immediately cease using the Platform and close your account. Continued use of the Platform following any amendment to these Terms constitutes acceptance of the revised Terms.

In these Terms, the following expressions shall have the meanings assigned to them below unless context otherwise requires:

To register and maintain an account on the ikaya Platform, you must satisfy all of the following eligibility criteria at all times:

• You are at least 21 years of age at the time of registration and at all times during your use of the Platform.
• You are registering as an individual acting in your personal capacity and not on behalf of any third party.
• You are legally permitted to participate in online gambling activities under the laws applicable to your jurisdiction of residence.
• You are not a resident of any jurisdiction where online gambling is explicitly prohibited by law and where ikaya has determined it is unable to offer services.
• You are not an employee, director, contractor, or immediate family member of any employee or director of ikaya or its associated companies.
• You are not acting as an agent, affiliate, or representative for any person or entity whose purpose is to circumvent these Terms.

4.1  Single Account Policy. Each User is permitted to hold only one registered account on the Platform. The creation of multiple accounts — whether using the same identity, different email addresses, or different device identifiers — constitutes a material breach of these Terms. ikaya reserves the right to close all duplicate accounts and forfeit any balances held therein.

4.2  Accuracy of Information. You must provide truthful, accurate, and complete information during registration and must update your account details promptly should any information change. ikaya is not liable for any loss or delay arising from inaccurate account information provided by the User.

4.3  Account Security. You are solely responsible for maintaining the confidentiality of your login credentials. You must not share your username, password, or account access with any third party. Any activity conducted through your account — whether authorised by you or not — is your sole responsibility. Notify ikaya support immediately if you suspect unauthorised access to your account.

4.4  Identity Verification (KYC). ikaya will request identity verification documents prior to processing any withdrawal. Documents accepted include a valid Malaysian Identity Card (MyKad), passport, or equivalent government-issued photo identification. ikaya may also request proof of address and proof of payment method ownership. Failure to provide requested documentation within the stipulated timeframe may result in withdrawal suspension.

5.1  Accepted Payment Methods. ikaya accepts deposits via a range of Malaysian-friendly payment methods including Touch'n Go eWallet, Boost, GrabPay, DuitNow, FPX (Maybank, CIMB, Public Bank, Hong Leong Bank, and other participating banks), and USDT TRC20 cryptocurrency. Accepted methods are subject to change without prior notice; refer to the Cashier section of the Platform for the current list.

5.2  Deposit Currency. The Platform operates in Malaysian Ringgit (MYR) as its primary currency. Cryptocurrency deposits are converted to MYR at the prevailing exchange rate at the time of deposit confirmation. ikaya does not guarantee any particular exchange rate.

5.3  Minimum Deposits. Minimum deposit amounts vary by payment method and are displayed in the Cashier section. Players are advised to review applicable minimums before initiating a transaction.

5.4  Own Funds Only. You may only deposit funds that belong to you and that you are legally entitled to use. Deposits made using fraudulently obtained payment methods, stolen card credentials, or funds belonging to third parties are strictly prohibited and will result in immediate account suspension and referal to relevant authorities.

5.5  Deposit Fees. ikaya does not charge fees on deposits. However, third-party payment providers may impose their own transaction fees, which are solely the responsibility of the User.

6.1  Withdrawal Eligibility. Withdrawal requests will only be processed for accounts that have completed the KYC identity verification process. Accounts with pending verification documents, active self-exclusion orders, or outstanding security flags may have withdrawal requests placed on hold pending resolution.

6.2  Withdrawal Methods. Withdrawals will be processed to the same payment method used for the most recent deposit wherever technically possible. ikaya reserves the right to request additional verification before processing withdrawals to a different payment method.

6.3  Processing Times. ikaya targets the following processing windows under normal operating conditions: e-walets (Touch 'n Go, Boost, GrabPay) — 5 to 30 minutes; bank transfers (FPX/DuitNow) — 30 minutes to several hours; cryptocurrency (USDT TRC20) — 15 to 45 minutes subject to network confirmation. These are operational targets, not guarantees.

6.4  Wagering Requirement Compliance. Funds that are subject to an active bonus wagering requirement may not be withdrawn until the requirement has been fully met. Attempting to withdraw locked bonus funds before meeting wagering requirements will result in the forfeit of those bonus funds and any bonus-derived winnings.

7.1  General Bonus Terms. All bonuses and promotional offers made available on the ikaya Platform are subject to these general terms in addition to any promotion-specific terms published at the time of the offer. In the event of a conflict, the promotion-specific terms shall prevail.

7.2  Wagering Requirements. Unless stated otherwise, all bonuses are subject to a wagering requirement (rollover) which must be completed before any winings derived from bonus funds may be withdrawn. Wagering requirements and their multipliers (e.g., x10, x15, x20) will be stated in the applicable promotion's terms. The Player is responsible for understanding the applicable requirement before claiming any offer.

7.3  Maximum Bet During Bonus Play. When an active bonus is applied to your account, a maximum bet limit applies per round or spin (typically MYR 250 to MYR 500as stated in the promotion terms). Placing bets in excess of this limit while a bonus is active constitutes a breach of these Terms and may result in the forfeiture of the bonus and any associated winnings.

7.4  Game Contribution Rates. Different games contribute at different rates towards wagering requirements. Slots typically contribute 100%. Table games including baccarat, blackjack, and roulette typically contribute 10% to 20%. Specific contribution rates are published in the promotion terms.

7.5  Bonus Validity. All bonuses are subject to an expiry window (typically 7, 14, or 30 days from activation as stated in the promotion). Bonuses that expire before the wagering requirement is met will be removed from the account together with any bonus-derived winnings.

7.6  Abuse and Fraud. ikaya reserves the right to void bonuses and confiscate associated winnings in cases of suspected bonus abuse, coordinated wagering strategies designed to exploit promotional offers, use of multiple accounts to claim the same promotion, or any other conduct that ikaya determines in its reasonable judgment to constitute promotional fraud.

The ikaya Platform is provided for the personal entertainment and recreational use of eligible individual Users. You are permitted to access and use the Platform solely for lawful purposes, in accordance with these Terms, and in a manner that does not infringe the rights of third parties.

You agree to use the Platform only for genuine gaming and betting activity. The use of automated tools, bots, scripts, artificial intelligence systems, or any other software designed to simulate or replace human interaction with the Platform is strictly prohibited.

The following conduct is strictly prohibited on the ikaya Platform. Engaging in any of the following may result in immediate account suspension, forfeiture of funds, and where appropriate, referral to law enforcement authorities:

• Registering more than one account, or using another person's account credentials without their express authorisation.
• Providing false, misleading, or fraudulent information during registration or at any other time.
• Depositing or attempting to deposit funds obtained through illegal means, including fraud, theft, or money laundering.
• Using the Platform in any manner that constitutes money laundering or financing of illegal activities.
• Exploiting software bugs, errors, or glitches to gain an unfair advantage; any winings obtained through exploitation of system errors will be voided.
• Engaging in collusion with other players, including coordinated wagering, chip-dumping, or any scheme to manipulate game outcomes.
• Attempting to reverse-engineer, decompile, or disassemble any part of the Platform's software or technology.
• Using VPN, proxy, or IP-masking services to circumvent geographic or account restrictions.
• Engaging in abusive, threatening, discriminatory, or harassing conduct toward ikaya staff or other players through any communication channel.

All content on the ikaya Platform — including but not limited to text, graphics, logos, icons, software, game interfaces, audio, video, and data compilations — is the intellectual property of ikaya or its licensed content providers and is protected by applicable copyright, trademark, and intellectual property laws.

No content from the Platform may be copied, reproduced, distributed, republished, downloaded, displayed, posted, or transmitted in any form or by any means without the prior written consent of ikaya. You are granted a limited, non-exclusive, non-transferable licence to access and use the Platform solely for personal, non-commercial purposes in accordance with these Terms.

11.1  As-Is Basis. The ikaya Platform and its Services are provided on an "as is" and "as available" basis. ikaya makes no representations or warranties of any kind, express or implied, regarding the uninterrupted availability, accuracy, or fitness for purpose of the Platform.

11.2  Limitation. To the fullest extent permitted by applicable law, ikaya, its directors, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Platform, including but not limited to loss of winings, loss of data, loss of revenue, or business interruption.

11.3  Gambling Risks. Gambling involves financial risk. You acknowledge that you may lose money wagered on the Platform. ikaya does not guarantee that any betting or gaming strategy will result in a profit. Participation is entirely at your own risk.

ikaya reserves the right to suspend, restrict, or permanently close any account at its sole discretion, with or without prior notice, in cases including but not limited to:

• Breach of any provision of these Terms.
• Suspected fraudulent, deceptive, or criminal activity.
• Failure to pass or comply with KYC verification requirements.
• Suspected use of automated tools, bots, or prohibited software.
• Receipt of a chargeback instruction from a payment provider.
• Account inactivity for a period exceding 12 consecutive months.
• Instructions received from licensing, regulatory, or law enforcement authorities.

Upon account closure for cause, ikaya reserves the right to retain any funds associated with promotional abuse, fraudulent activity, or breach of these Terms. Real money deposits made in good faith, where no breach has occurred, will be returned to the User's verified payment method subject to applicable verification requirements.

ikaya is committed to promoting responsible gambling. We provide the following tools which Players may activate through their account settings or by contacting customer support:

• Deposit Limits: Set daily, weekly, or monthly caps on the total amount you can deposit.
• Session Loss Limits: Set a maximum loss threshold per gaming session after which access to games is automatically suspended for that session.
• Cool-Off Periods: Temporarily suspend your account for a defined period (24 hours to 30 days) during which you will be unable to log in or place bets.
• Self-Exclusion: Request a longer-term exclusion from the Platform (minimum 6 months). Self-exclusion requests are processed promptly and are not reversible before the elected period expires.
• Reality Checks: Receive periodic notifications reminding you of the duration and value of your active gaming session.

For further information on responsible gaming tools and external support resources available to Malaysian players, please refer to our dedicated Responsible Gambling page.

These Terms and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of Curaçao, being the jurisdiction under which ikaya holds its international gaming licence.

Any legal proceedings relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts of Curaçao, unless otherwise required by mandatory applicable law in your country of residence.

Nothing in this clause shall limit ikaya's right to take proceedings against you in any other court of competent jurisdiction, nor shall the taking of proceedings in any one or more jurisdictions preclude the taking of proceedings in any other jurisdiction, whether concurrently or not.

ikaya reserves the right to amend, update, or replace these Terms at any time and for any reason, including but not limited to changes in applicable law, regulatory requirements, Platform functionality, or business operations.

Material changes to these Terms will be communicated to registered Users via the email address associated with their account and/or via a prominent notice on the Platform prior to the effective date of the change. Continued use of the Platform after the effective date of any amendment constitutes acceptance of the revised Terms.

It is your responsibility to review these Terms periodically. The date at the top of this page reflects when these Terms were most recently updated.

If you have any questions, concerns, or complaints regarding these Terms and Conditions, or any other aspect of the ikaya Platform, please contact us using the following channels:

• Live Chat: Available 24/7 directly through the Platform. This is the fastest way to reach our support team.
• Email: [email protected] — responses within 1 hour for standard enquiries; up to 24 hours during peak periods.

For enquiries specifically relating to responsible gambling, account self-exclusion, or dispute resolution, please indicate the nature of your enquiry clearly when contacting support so that it may be directed to the appropriate team promptly.